The questions that come before the photo.
Most people want to know three things before they send us anything: what a bill actually gives away, what changes when they switch, and what happens to the data. Those are below, along with the ones the agent gets asked most in the thread. Money questions live on the pricing page.
What one photo tells us.
What do you actually need from me?
One legible photograph of a recent invoice. The account number, service address, rate class, supply charge, delivery charge, and the usage summary are all on it. That is enough to price you.
Do I need twelve months of bills?
No. That is the request that kills most energy deals, and it is the one thing we removed. One bill starts the read; we pull the rest of the usage history from the utility once you authorise it.
How long does the read take?
Seconds for the parse, and the same business day for firm supplier pricing. Rates are live, so a quote is good for a window rather than forever — the agent tells you how long yours holds.
What if the photo is bad?
The agent says so and asks for the page it needs. Crumpled, angled, and partial scans are usually fine. A PDF from the supplier portal works just as well if you have one to hand.
Can you read gas bills too?
Yes. Natural gas supply is shopped the same way in the deregulated markets, and the therms on the invoice tell us the same things the kilowatt hours do.
I have forty sites. Do I photograph all of them?
Send one, then talk to us about the rest. Bulk onboarding matches meters to accounts from a supplier file rather than from photographs.
What changes, and what does not.
A switch changes who sells you the electrons. It does not change who delivers them, who reads the meter, or who shows up when a line comes down in a storm.
Who do I call when the power goes out?
Your utility, exactly as you do today. They own the wires, the meter, and the crew. Switching supplier does not put anything between you and that emergency number.
Will I get two bills?
Usually not. Most utilities keep consolidated billing, so the supply line on your existing invoice simply shows a different name. A handful of markets bill separately, and we flag it before you sign.
When does the new rate start?
On your next scheduled meter read, not the day you sign. Depending where you are in the cycle that is anywhere from a few days to about six weeks out.
Does anyone come to the building?
No. A supply switch is a paperwork change between the supplier and the utility. Nothing is installed, nothing is rewired, and nobody needs access to the site.
My state is regulated. Is this useless to me?
There is no supplier to shop, so the savings come from the tariff you are assigned to, your demand charges, and the audit instead. The first read tells you which of those is worth chasing.
Can I switch back?
You can always return to utility default service at the end of a term. What you cannot do is walk out of a fixed contract mid-term without a termination fee, which is why we read the terms first.
The part that quietly costs money.
| The question | The short answer | Where it bites |
|---|---|---|
| I am mid-contract. Too early?Send the bill anyway | We log the end date and quote into the window | Most markets: 6–12 months out |
| What is a notice window?The period you must give notice in | Miss it and you roll to a variable rate | Often 30–90 days |
| What is an evergreen clause?Automatic renewal at the supplier's price | We read it out of your contract on the first pass | The single most common overpay |
| Fixed or variable?Budget certainty against market upside | Depends on your load shape and tolerance | Most C&I sites go fixed |
| Should I sign for longer?Term length is a market call | We show the curve and recommend a ladder | 12 / 24 / 36 months |
| What if you cannot beat my rate?It happens, and we say so | We log the date and try again on the next move | Costs you nothing |
Notice windows and termination terms vary by supplier and by state. The dates we track come from your own executed contract, not from a general rule, which is why we ask for the agreement rather than assuming.
What we hold, and what we will not do with it.
What do you keep?
The invoices you send, the usage history the utility releases to us, and the contracts you sign through us. That is what a quote and an audit are built from.
Do you sell it?
No. Not to suppliers, not to installers, not to data brokers. Partners see the load profile attached to a job you asked us to scope, and nothing else.
Can I get it back?
Export or delete the whole account whenever you want, including after you have switched. Ask the agent or email us and it is done inside five business days.
The rest of the stack.
Procurement is the front door. Solar, storage, EV charging, geothermal, bill audit, and demand response all get scoped off the usage we already hold, so none of them start with another data chase.
Do I have to switch to use the audit?
No. The audit runs against invoices you have already paid and works whether or not you ever change supplier. Recoveries come back to you with our share shown.
Who installs the hardware?
Vetted partners, not us. We stay asset light and hold the shortlist, which is how we cover fifty states. See the network.
Is solar still worth it?
For commercial sites, often yes — depreciation and other incentives survive. We re-run the economics per deal rather than quoting last year's math.
What is demand response?
The grid pays you to drop load at peak. If your load is flexible we enroll you through an aggregator and you keep most of the program payment.
Ask it in the thread.
The agent has your account and live supplier pricing in front of it, so it answers with your numbers rather than general ones. A human picks it up when it should be a human.