Talk to a person.
The agent handles most of it, at any hour, with your account and live supplier pricing already in front of it. When you want a human instead, these reach one. We answer during business hours, Eastern.
Text the agent
Anything about your energy: what you pay, what a site is contracted to, whether a bill looks wrong. Send a photo of an invoice and it runs the full read in the thread.
(833) 555-5489Answers in secondsSales
Multi-site portfolios, complex load, procurement strategy, or anything that needs a named advisor rather than a thread. Useful if someone in finance owns the energy line.
sales@lity.comSame business dayPartnerships
Suppliers, EPCs, installers, audit firms, and demand response aggregators who want to take work from the network. Start with the partner page, then write to us.
partners@lity.comWithin two business daysPick the fastest door.
Most questions are faster in the thread than in an inbox, because the agent already holds your usage history and today's supplier pricing. These are the ones worth an email.
| What you need | Where it goes | Typical response |
|---|---|---|
| A rate for a new sitePhotograph the bill and send it | Text the agent | Quotes same day |
| A bill that looks wrongWe check it against the tariff you are on | Text the agent | Minutes |
| A contract or renewal questionEnd dates, notice windows, early termination | Text the agent | Minutes |
| A portfolio of sites to onboardBulk invoices, meter matching, reporting | sales@lity.com | Same business day |
| Solar, storage, EV, or geothermalScoped off the usage we already hold | sales@lity.com | Same business day |
| Joining the partner networkSupply, install, audit, or demand response | partners@lity.com | 2 business days |
| Your data, exported or deletedThe whole account, whenever you ask | sales@lity.com | 5 business days |
We are an energy broker, not your utility. If your power is out or you smell gas, call your utility's emergency line first — they own the wires, the meter, and the crew that fixes them.
The answer may already be written down.
Two pages cover almost everything people email us about: how the read and the switch actually work, and how we get paid for it.
Send us a photograph.
A bill tells us more in nine seconds than a discovery call does in half an hour. Text it and the answer comes back in the thread.